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Welcome to AccessoryBee. We are dedicated to delivering your appliance spare parts securely and efficiently across India. Below you will find the complete details of our shipping timelines, rates, return procedures, and cancellation terms.
1. Shipping and Delivery Policy
Welcome to AccessoryBee. We are dedicated to delivering your appliance spare parts securely and efficiently across India. Below you will find the complete details of our shipping timelines, rates, and procedures.
Shipping Cost
Standard Delivery: FREE shipping across India. There are no hidden fees or minimum order requirements.
Note: However if the shipping companies will charge anything unusual for any location like more than 40% of the order value then we will not be liable to ship it bearing loss until and unless you as a customer cooperate, understands and ready to pay for rest of the amount shipping companies asks for your location. We usually assume To know the rest of the amount please contact the customer care through call or Whatsapp. Customer care rep will help you in whole process.
Order Processing & Handling Time
As not every product is same so is not every product. So Please expect verification call before we ship to your order.
Verification Time: 1 to 2 business days.
Handling Time: 1 to 2 business days (Monday to Saturday). All orders placed before 11:00 AM IST will begin processing on the same day. Orders placed after 11:00 AM IST or on Sundays/Public holidays will be processed on the next available business day.
Transit & Delivery Time
Transit Time: 4 to 6 business days for delivery to your doorstep. Total estimated delivery time from the moment you place your order is 5 to 8 business days.
Shipment Tracking
Once your item is packed and courier is booked with any of the available and feasible Shipping/ Courier provider, an automated tracking link will be generated via our tracking partner, AfterShip.
You will receive an SMS or Email containing your live tracking ID and tracking link to monitor your package in real-time.
You can also view the same tracking link under the "My Orders" tab in the "My Accounts" section after you log in to our website, AccessoryBee.com.
Delivery Verification & Address Adjustments
If you need to change your delivery address after placing an order, please contact our support team within 12 hours of order placement. Once a tracking ID is generated, the shipping address cannot be modified.
Please ensure someone is present at the address to collect the shipment. If a delivery fails after multiple attempts by our courier partner, the package will be returned to our warehouse, and a full refund or reshipment will be initiated.
2. Refund and Return Policy
At AccessoryBee, customer satisfaction is our top priority. If you receive a product that is damaged, faulty, or incorrect, we are here to help you resolve the issue quickly.
Return Window and Process
- Return Period: To initiate a return or refund, you must contact us within 3 days of receiving your package.
- How to Apply: Please contact us via whatsapp, phone or email with your order number and a brief description of the issue.
- Refund Processing Time: Once your return request is approved and checked, we will process your refund within 7 to 10 business days to your original payment method.
- Return Shipping Fees: Return shipping fees are the responsibility of the customer.
Item Condition Guidelines
- General Parts (Plastic & Electronics): Items must be reported within 3 days of delivery. To be eligible for a return, parts must be unused, uninstalled, and in their original packaging.
- Testing and Inspection: Our team thoroughly tests electrical components before dispatch. Items that show clear signs of post-delivery damage, short-circuiting, or burning after user installation are not eligible for a refund or replacement.
Note: We highly recommend checking the item carefully upon arrival before attempting installation. We also Suggest to please make a video while opening the courier you received. So that we can assist you better.
3. Order Cancellation Policy
We understand that plans can change or mistakes can happen during ordering.
- Before Shipment: If your order has not yet been shipped, you can cancel it for a full refund. Please contact our support phone number within 2 working days of placing your order to request a cancellation.
- After Shipment: If your order has already been handed over to our courier partner and shipped, we are unable to cancel the order.
- Item Exchange/Corrections: If you realize you ordered the incorrect spare part, please contact us immediately before shipment. We will gladly help swap the item for the correct product you actually need and settle any price differences, saving you from needing to cancel.
- Post-Delivery: Once an order is delivered to your doorstep, it can no longer be cancelled and falls strictly under our 3-day Refund and Return Policy.
4. Contact Information
For any questions regarding shipping, returns, tracking, or order cancellations, please reach out to our team directly:
- Store Name: AccessoryBee
- Corporate Address: 784/14 Main Madan Puri Road, Gurugram, Haryana, 122001, India
- Support Email: [email protected]
- Support Phone: +91-7678655354
- Operating Hours: 10:00 AM to 5:00 PM, Monday to Saturday
Note: These policies may be subject to change without notice, so please refer back to this page periodically to ensure that you are aware of any updates. If you have any questions or concerns, please do not hesitate to contact us.
